WELCOME TO THE FAQ

How do I contact customer service?
Please reach out to us at tokamak@tokamak.biz

When will I typically hear back from customer service?

Our customer service operating hours are from 9:00 am - 5:00 pm Monday - Friday

 

What are the expectations for a site turnaround?

All stores and sites are custom built with your needs in mind. With that, we will strive to meet your deadline expectations to the best of our ability. Please remember, that with more complex store builds and functional/design variability, there may be project lead time extensions here and there. We will always deliver a quality platform for you and be transparent!
 

I don't know much about ecommerce, will you consult with me?

We will always provide consulting in tandem with web builds to ensure that the webstore or website you envision exceeds your expectations at deployment. 

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I no longer wish to utilize your services, how can I cancel?

Please reach out to us directly at tokamak@tokamak.biz and we will work with you to cancel your fees.

 

What makes you different and why should I choose you?

Simply put, we will build out a fully-customizable webstore or website at an affordable price. No strings attached.

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How is webstore and website maintenance handled?

We strive to keep all webstores and websites as updated as possible when new security updates, bug wipes, patches come are way. If you have more questions, please feel free to let us know at tokamak@tokamak.biz.